{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contact/service-client.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contact/service-client.html","location":{"base":"/contact/service-client.html","queryParams":{}},"data":{"jcr:title":"Réclamation","title":"Dacia Service client - Formulaire de contact - Dacia Suisse","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Vous avez des questions ? Remplissez le formulaire maintenant et contactez Dacia dès que possible.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_copy_copy":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Nos équipes du service client se tiennent à votre disposition au 0800 808 077 du lundi au vendredi de 8h à 18h. Obtenez une réponse d'ici 24h aux jours ouvrables.

"}},"slice97v0":{"mandatoryLegend":"*Champs obligatoires","helpText":"Sélectionnez le sujet de votre réclamation","vehicleSectionTitle":"Informations sur le véhicule","titlePrefix":"Vous souhaitez déposer une réclamation?","submitButtonLabel":"Suivant","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":["true","true"],"formConfig":{"complaint":{"description":"Veuillez entrer les détails de votre demande ici","selectLabel":"Veuillez sélectionner l'objet","legalDescription":"

Merci de communiquer uniquement les informations nécessaires au traitement de votre demande. Ne communiquez aucune donnée sensible ou personnelle (telles que des informations relatives à votre santé, vis coordonnées bancaires ou vis numéros de carte de crédit).

","errorMessage":"Veuillez entrer la description","types":{"1":{"type":"Multimédia & Services connectés"},"2":{"type":"Problème technique avec le véhicule"},"3":{"type":"Demande pièces détachées"},"4":{"type":"Délai / Date de livraison"},"5":{"type":"Vente & Livraison"},"6":{"type":"Après-Vente"},"7":{"type":"Respect Conformité"},"8":{"type":"Dacia Assistance"}}},"attachment":{"errorMessageSize":"Le système dépasse la taille maximale autorisée (<5 MB)","errorMessageMissing":"Champ obligatoire. S'il vous plaît ajouter une pièce jointe.","formatsLabel":"Formats acceptés: jpg, png, pdf <5MB.","isVisible":true,"errorMessageFormat":"Le document joint n'est pas conforme aux formats acceptés (jpg, png et pdf).","attachments":{"1":{"title":"Ajouter une pièce jointe","isMandatory":false},"2":{"title":"Ajouter une pièce jointe","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Réclamation","url":"/contact/service-client.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice97v0"]},{"title":" Votre véhicule","url":"/contact/service-client/your-vehicle.html","components":["one/components/common/leadform/slice134vB","wcm/msm/components/ghost"]},{"title":"Coordonnées","url":"/contact/service-client/coordonnees.html","components":["one/components/common/caseform/slice55vB"]},{"title":"Confirmation","url":"/contact/service-client/confirmation.html","components":["one/components/common/leadform/slice65vC","wcm/msm/components/ghost"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contact/service-client.html","nextStep":"/contact/service-client/your-vehicle.html"},"displayAuthentModal":true,"caseSubmissionError":"Une erreur est survenue. Veuillez réessayer ultérieurement","formType":"Complaint","stepperTitle":"Déposer une réclamation","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"voir la mensualité"}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:i_zv5njpxeq","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"c2gParams":{"currency":"CHF","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"googleMapsParams":{"region":"ch","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"tyreLabelling":{"tooltipTitle":"Étiquettes pour les pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vous pouvez accéder ici aux étiquettes pour les pneus compatibles avec votre configuration.

"},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"zipCode":"^\\d{4}$"},"receipt":{"validatedPayment":" ","yourOrderLabel":" ","asapLabel":" ","eWaste":" ","wishedOperation":"service souhaité","yourAvailabilities":"votre disponibilité","requestSentLabel":"demande envoyée","dealerServices":"service de votre concessionnaire","yourCarLabel":"votre véhicule","yourAppointment":"votre rendez-vous","selectedPackages":" ","vehicleOfInterest":"votre véhicule d'intérêt","contractSigned":" ","quoteValidity":" ","yourEnergy":" ","selectedOffer":"votre offre","viewDetails":" ","summaryLabel":"récapitulatif","payDealerLabel":" ","yourDealerLabel":"votre concessionnaire","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"Quitter le site?","modalIntroduction":"Les informations saisies seront perdues."},"identityTooltip":{"title":" "}},"ccParameters":{"legal":"https://fr.dacia.ch/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"authenticationParams":{"link":"https://my-fr.dacia.ch/","text1":"Vous avez un compte My Dacia ?","text2":"Gagnez du temps en vous connectant.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Continuer sans se connecter","createAccountLabel":"Créer un compte","title":" ","alreadyAccountLabel":"Connectez-vous","introduction":"

"}},"consumptionEfficiencyGraph":{"efficiencyTitle":"Efficacité énergétique","efficiencyCopy":"

Valeur-cible provisoire d'émissions de CO₂: 118 g/km selon le nouveau cycle d'essai WLTP. Moyenne de toutes les voitures de tourisme immatriculées pour la première fois 122 g de CO₂/km.

","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","displayEfficiencyGraph":true},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"dealershipNetwork":"Réseau de concessionnaires","aroundMe":"Autour de moi","searchPlaceholder":"Entrez votre adresse ou votre lieu","renaultPartner":"Concessionnaire recommandé ","strapline":"Réseau Renault ","title":"Trouvez votre concessionnaire","filterResults":"Filtrer","geolocalisationErrorMsg":"Erreur de géolocalisation, veuillez réessayer.","favoriteDealer":"Concessionnaire favori","legend":{"info":"Découvrez nos concessionnaires et partenaires agréés.","major":"Concessionnaires Renault","minor":"Partenaires Renault","title":"Légende"}},"cta":{"selectAsFavorite":"Sélectionner en tant que concessionnaire favori","backToMapView":"Retour à la vue carte","seeOpeningHours":"Voir tous les horaires d’ouverture","seeAllDealers":{"link":"/concessionnaires/liste-concessionaires.html","label":"Voir tous les concessionnaires"},"select":{"label":"Sélectionner"},"expandResults":{"label":"Étendre les résultats "},"contactUs":{"link":"/contact/demande-de-contact.html","label":"Nous contacter"}},"info":{"openingDoors":"Ouverture du {startDate} au {endDate}","openingHours":"Horaires d’ouverture","exceptionallyClosed":"Exceptionnellement fermé le","closed":"Fermé","opened":"Ouvert","direction":"Direction","vacations":"En vacances du {startDate} au {endDate}","nextOpening":"Prochaine ouverture le {date}","spokenLanguage":"Langue parlée","contactDetails":"Coordonnées","website":"Site Web","services":"Services"},"onlineAppointment":{"label":"Rendez-vous en ligne"},"pattern":{"streetAddress":"{postOfficeBox} {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/dacia/be/fr.html"},"2":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/dacia/fr/fr.html"},"3":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/dacia/lu/fr.html"},"4":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/dacia/ch/fr.html"}},"sitelangs":{"1":{"language":"fr-ch","continueCTA":"Continuer","rootPath":"/contact/service-client.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer la langue"},"2":{"language":"de-ch","continueCTA":"Weiter","rootPath":"https://de.dacia.ch/kontakt/kundendienst.html","lib":"Deutsch","sling:resourceType":"one/components/languageExchange","wording":"Sprache wechseln"},"3":{"language":"it-ch","continueCTA":"Continuare","rootPath":"https://it.dacia.ch/contatto/servizio-clienti.html","lib":"Italiano","sling:resourceType":"one/components/languageExchange","wording":"Cambia lingua"}}},"siteParams":{"language":"fr","countryName":"Switzerland","brand":"dacia","country":"ch","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-CH","rtl":false,"country3":"CHE","product":"DACIA"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"dcce95a5-e0d6-4187-a269-f1c7a6eb4c31","enableConsentMode":false,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3_F-WxICsq0VJ4PRDXPvj5Ms40KV3izttRowe14HFFuLJM3xDSRbDzn5leDA995t9I","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://fr.dacia.ch/contact/service-client.html"},{"rel":"alternate","hreflang":"fr-be","href":"https://fr.dacia.be/contactez-nous/reclamation.html"},{"rel":"alternate","hreflang":"fr-lu","href":"https://www.dacia.lu/contactez-nous/reclamation.html"}],"meta":[{"name":"description","content":"Vous avez des questions ? Remplissez le formulaire maintenant et contactez Dacia dès que possible."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Réclamation"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Dacia Suisse","url":"https://fr.dacia.ch/"},{"title":"Contactez-nous","url":"https://fr.dacia.ch/contact.html"},{"title":"Réclamation","url":"https://fr.dacia.ch/contact/service-client.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/ecologicalParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/professionalParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}